I had a problem with a recent order on Zazzle, so I went to their Web site to find their phone number. It’s 1-888-892-9953, but I had no way of figuring that out from the screen I landed on or from the QWERTY keyboard on my cell phone. In the old days Z equaled 9 on the phone, but today’s cell phones don’t hold with the old phone conventions. The alternate for Z on my phone is the equal sign.

I know it’s important to the company to have the company name in the phone number, but the rest of us don’t care so much. List the numbers instead. Thanks!

1-888-8zazzle

1-888-8zazzle? What?

UPDATE: Safe Auto!
Because I can’t turn my brain off, I decided to check what 1-800-SAFE-AUTO’s phone would be on my phone. Does “1-800-*/5-1/_3″ look right to you? Guess they’re still hoping people will puzzle over their phones to come up with “1-800-723-3288″.

I had a verbal knock-down drag-out with a Web marketing guy who touted his company’s ability to serve up local ads. Apparently, after you visit one of his client’s sites, it places a cookie on your computer that will trigger ads in support of the local business when visiting similar sites.

I find the whole thing distasteful.

He maintained that all people had to do if they didn’t want to participate was to delete cookies. I argued that this “service” should include an option to opt-out upfront. He argued that people shouldn’t have an expectation of privacy when surfing online. I argued that the reason why so many comments were left under anonymous disproved that notion. Also, that many people don’t understand how cookies work or know how to get rid of them.

Double opt-in has become a standard for email lists, it should also be a standard for marketers wishing to track behavior online. Ethics with online behavior has lagged behind our use of technology. Just because the window of opportunity exists for marketers, doesn’t mean it isn’t sleazy behavior.

I’m sorry that mom & pop stores have to compete with big box giants, but I don’t think sneaking cookies is the way to level the playing field online.

My two cents.

kittens playing fighting

The folks at Pushing Daisies want to give me pie in the hopes of having me watch their show.

One of the main characters in the series is a pie maker. And as part of the ramp up for season 2, promoters are going around the country in a mobile pie hole delivering pie and pushing the series.  They’re trying to get the word out via targeted folks and reach people who may be interested in the show.  I find the criteria for their objectives to be dubious and ill-considered.  I would know — they’ve tried three different social media outlets to reach me.

First, I received an email through via our podcast account, Chicago Bites, asking us to promote the tour.  Chicago Bites is a restaurant review site — we don’t promote food events and/or television shows there.  We do talk about pie on occasion, so I can see where they thought we might be a good target.  I guess we need to put a FYI up for media/promotion types so we don’t get these types of requests.  I doubt it would’ve deterred them since the email we received was boilerplate and didn’t reach out to us as podcasters.

Second, Pushing Daisies started following Chicago Bites on Twitter. I’m pretty sure they did a search on Twitter for pie, foodies, restaurants, cupcakes, desserts, etc. and started following the heck out of anyone who used those terms.  Since we already got an email about the promotion, I’m not certain what this was meant to achieve.  They didn’t send out a personal message or check to see if the folks listed on their email campaign were the same folks they were trying to reach via Twitter.  This attempt was pure twittering to advertise.

Third, MobilePieHole added me as a contact on Flickr.  Again, the show apparently tracked down anyone who had tagged a photo with the word pie and started adding them to the account.  I have my Chicago Bites and Twitter affiliations listed on my profile, but they didn’t start there since this was the third attempt.  It would’ve been nice if they’d checked to see if I’d already been saturated with their pie, so to speak.  They also didn’t have a good shot of their pie in their Flickr stream, which was disappointing to me as a food photographer.

I like pie.  Since I have some free time, I might go by the Mobile Pie Hole and get a slice.  I may even take a picture of the pie.  However, I dislike Pushing Daisies.  The show is overwrought, sappy, has horrible narration, an overdone theme song, and a dubious premise.  This social media campaign, while comprehensive in tapping me as a foodie, can in no way succeed in making me like that dumb-ass show.  Fail, fail, fail.

To the Pushing Daisies folks — thanks for the free pie and insight into your show’s promotion.  For season 3, try a listening campaign — monitor social media outlets for positive mentions of your show and then reach out to those people specifically.  If you’ve figured out how to set up accounts on these services, then take the next step and use them strategically.  Blanketing everyone with your pie can cause more ill will than good.

petal pusher bike bicycle
I love this bike!

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