A few weeks ago, Dan Honigman, the Chicago Tribune’s social media guy, invited fellow Twitter users to tour the Tribune building and sit in on a morning news meeting. It was great to see the newsrooms, etc. and I’m very glad I went. However, I wasn’t sure what the point of the tour was and why local Twitter users had been targeted. After I asked, Dan shared that they hoped to give a more human face to the Trib and let us know what they were all about.

It took me a while to figure out what bothered me about the whole event, but I think it was the one-sidedness of it. The Trib wanted us to see them as human, but didn’t seem interested in us as people who actively use social media or as potential contributers. I felt that we were seen as traffic for their site, promoters of their content, and builders of their buzz. There wasn’t any interest in making the relationship two-way, and reciprocity is required for any relationship to be real. I really think it was a lost opportunity to talk to us about our thoughts of the Trib as an online presence and how citizen journalism could work in cooperation with their efforts.

chicago tribune

They’re promoting a meet-up event through Twitter for mid-August, and I’m interested to see how they do or do not further a relationship with local people. It’s great that they’re exploring this space, but weak efforts like this tour won’t make me feel as though I have a relationship with my local paper.

My pictures of the tour can be seen here.

Because Bridget & I review restaurants, we occasionally get invited to promotional and media events. Some of these happen because we’ve gotten onto lists for P.R. firms, and others happen for no apparent reason.

I’m always fascinated why we get invited. While I have good table manners, an appreciation for fine dining and a zest for talking about it online, I know I’m not sitting on the hottest Web site this side of Digg. So I try to ask because that helps us improve our chances of getting to the next event. We didn’t get a clear answer for last night’s soiree, but somehow I think it’s because we’d favorably reviewed the restaurant in the past. Pretty sure.

Since I wasn’t getting clear answers as to how we got there, I started asking the restaurant rep what she hoped to get out of blogger/podcaster attendance and how the PR firm for the restaurant planned to measure the success of the event. I wasn’t surprised when she didn’t know. She did know that 25% of their guests were new, one-time visitors, and therefore it was important to have local buzz going about their restaurant. She also knew that word of mouth marketing is important for their business and that much of this happens on-line.

However, there wasn’t any talk about measuring the reach of any particular blogger or correlating any blog activities to an increase in business. She had faith that events like this would pay off. If it were me, I would want to know if online buzz increased and actually benefited the restaurant. It seems expensive and time consuming to host an eight-course meal with wine pairings for fifteen people without a clear sense of why you’re doing it.

Part of me can’t wait for a restaurant or P.R. firm to ask me about our subscriber base and reach as a qualifier to attending these events. I may even review the restaurant if they did.

neon sign restuarant exterior

il mulino restuarant biggs mansion
The exterior of Biggs Mansion.

We ate at the fancy-schmancy Il Mulino, located in the former Biggs Mansion. Though the surroundings were beautiful and romantic, the food didn’t quite live up to the hype. Listen to the details here.

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